Post Round-Up June 12 – Customer Service, Management and More
I haven’t done as much reading this last week but I did publish two new posts. So I guess it’s OK, right?
I’ll assume that’s a “yes”. In any case, I still have some great reading suggestions for you. They’re primarily about customer service but should still keep your interest.
So here we go.
The Social Customer – This one is a bit self-serving since some of my content is now being cross-posted there. It’s a great site where many different bloggers post content about customer service. It’s a great place to discover more content and interact with others. Sign-up! It’s free.
Management Is War? Make That “Was.” – This is Ted Coiné’s latest post on his recently re-branded blog 21st Century Business. While you’re there don’t miss the first two parts of the series. This is part three of five in the rededication of his blog. He has some great thoughts on how business is changing and will affect you.
Punch The Clock – This post from YouIntegrate by Kneale Mann is short and sweet (Note to self: Shorten your posts). Kneale kicked off a discussion about the importance of taking time to think with no other (multi)tasks.
Do You Appreciate Your Support Organization? – Mitch Lieberman at CRM Outsiders thinks it’s important to appreciate the support team and integrate them into other corporate activities. And Mitch lives in Vermont, so he’s virtually my neighbor!
Poor Leadership or Bad Management – from Managing w/ Attitude by Kevin Burns. Kevin talks about the difference between leadership and management and why when things go wrong it’s always bad management but not for the reason you might think.
That’s enough for today. Yes, it’s less than my previous round-ups but I did make a note to myself to try and make my posts shorter.
Again, if you find this useful or have suggestions, leave a comment.
Cheers!
Eric
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photo credit: Adrian Wallett
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